- When will my order be shipped?
- What is your return policy?
- What payment methods do you accept?
- Are your ordering system and credit card transactions secure?
- When is my credit card charged?
- Do I have to pay sales tax?
- What if the item I have selected is not available?
- How will I know my order has been received?
- To where can I have my order shipped?
- Do you ship internationally?
- What are your shipping charges and what options do I have?
- What shipping calculation methods to you offer?
- What shipping carries do you use?
- Does Pharmanex’s health products carry a warranty?
- What's the best way to contact the company if I need help?
Q: When will my order be shipped?
A: Once your credit is approved, your order will be processed and the item(s) will be shipped within 2 business days. If any item in the order is not available, you will be notified via email, and invited to change or cancel your order, or wait until the item is in stock.
Q: What is your return policy?
A: If you are not entirely satisfied, you may return the item(s) to us within 20 days from the date of the invoice in the complete original package(s). We do not charge restocking fees; you are only responsible to pay for return shipping charges.
All our items are shipped fully insured and should a shipment appear to be visibly damaged on arrival you may refuse it and contact us via email at Support@CancerPreventionDaily.com to request a replacement.
Detailed return/refund policy is provided on "About Policy" page of this website.
Q: What payment methods do you accept?
A: We accept all major credit cards, i.e. Visa, Master Card, Discover Card, and American Express, for online purchase. We also accept a check payment via mail if you prefer.
Q: Are your ordering system and credit card transactions secure?
A: Absolutely! We provide the highest level of security using Secure Socket Layer (SSL) encryption, through which from the very moment you place your order with CancerPreventionDaily.com, your private information is fully secured and your purchase protected. The VeriSign and SecurityMETRICS logos on our site are the proofs for our SSL certificates.
You will have peace of mind with the SSL process when our domain address on your Internet browser begins with https:// rather than http://, evidence of this secure environment. It is impossible for any third party to un-encrypt the communication at this stage; therefore, your information is perfectly safe.
To further protect you from credit card fraud, we will not ship items to any address other than the primary cardholder's address unless an alternative address has been pre-approved by the issuing bank. This alternative address must be requested by the primary cardholder prior to placing an order.
Q: When is my credit card charged?
A: Your credit card will be charged on the day that the item is shipped. In an unlikely event that an item is placed on back order, your credit card will not be charged until the day that the item is shipped.
Q: Do I have to pay sales tax?
A: CancerPreventionDaily.com is operated out of the State of Virginia, USA. Virginia residents are subject to a Virginia State Sales Tax of 5%.
Q: What if the item I have selected is not available?
A: If any item you order is not available, you will be notified via email within two business days, and you will be able to choose to cancel the order, make an alternative selection, or wait until the item is available, in which case we will advise to future availability.
Q: How will I know my order has been received?
A: You will be sent an email confirming your order to the email address given to us after you place your order. If an item is not available you will be notified within two business days via email and you will be able to choose to cancel the order, make an alternative selection, or wait until the item is available.
Q: To where can I have my order shipped?
A: Orders can be shipped to any address within the United States provided that we are given a physical street address. UPS and FedEx will not deliver to PO Boxes. For the protection of our customers, orders will normally only be shipped to the primary billing address of the credit card holder.
If you wish to place an order for delivery to an address other than the primary billing address on your credit card, you may need to notify the credit card issuing bank of this alternative address before placing your order with us. Simply call your credit card company using the toll free number on the back of your card, and create an "alternate shipping address". This serves simply as a note on your account, stating that goods can be delivered to this valid address.
Please note that customers will be charged a fee of $15 to reroute an order after it has been processed and delivered to our shippers. You must ensure that the address to which you request delivery is an acceptable and workable arrangement for you.
Q: Do you ship internationally?
A: It depends, although we do our best to meet your needs. Please contact us via email or the online contact form for related issues.
Q: What are your shipping charges and what options do I have?
A: Currently, we offer a flat rate of $1.57 per item but cap it at $7.85 per shipment via USPS. We also offer FREE shipping for all orders over $50.00 (before tax, shipping and handling) with a guaranteed five to seven business days delivery to any address in the lower 48 states. In addition, you can choose delivery via UPS or FedEx with their respective shipping charges. If you do not specify, we will use the most economical means of shipping.
Q: What shipping calculation methods to you offer?
A: We offer you various and flexible shipping options for your convenience. You can choose from:
- Weight-Based
- Flat Rate
- Real time Calculation
- Order-Based
- Quantity-Based
- Product-Specific Shipping / Handling
However, you do need to inform us by email about your preference. If you do not specify, we will use the most economical means of shipping.
Q: What shipping carriers do you use?
A: We support variour shipping carriers.
Q: Does Pharmanex's health products carry a warranty?
A: Yes, Pharmanex provides 100% money-back guaranteed results, especially with LifePak® Nano and g3TM. First, you get your Skin Carotenoid Score measured by the Scanner. After you take LifePak® Nano or g3TM as regularly as directed, twice a day for 60 days, you will see your antioxidant level increase. If not, Pharmanex will refund your money 100%. So, it is risk-free.
In addition, customers may return any products for any reason if unsatisfied within 30 days from the date of purchase for a full refund. Distributors may return any unopened, re-salable, and re-stockable products up to 1 year for 90% refund.
To meet the Pharmanex requirements, the products must be purchased directly from Pharmanex/NSE shopping site. For your convenience, we provide you with the direct link as shown on our site.
If you have any trouble/questions, please contact us at Support@CancerPreventionDaily.com or 571-431-6896.
Q: What's the best way to contact the company if I need help?
A: The best way to contact us for support or help is through email at Support@CancerPreventionDaily.com, or use our contact page/form online. If you prefer a dialogue, call us directly at 571-431-6896, Monday through Friday 9 am - 6:00 pm EST.
